The problem
The work is good. The enquiries still get lost.
You are with a customer, in a meeting, or on the road. The phone rings, a web form comes in, a quote sits unanswered, and the admin piles up. Most businesses do not lose work because they did the job badly. They lose it because nobody picked up.
Missed calls
The phone rings while you are busy. It goes to voicemail, and most people do not leave a message. They call the next business on the list.
3:40pm. You are with a customer. The call rings out and they ring someone else.
Slow replies
A web form sent at 8pm gets read at 7am. By then two competitors have already replied.
The first business to reply usually gets the job. Not the cheapest. The first.
Quotes that go quiet
You send the quote and hear nothing. Chasing gets forgotten.
Two weeks later the job has gone to someone else, and you never find out why.
Admin that eats your evenings and weekends
Booking, confirming, rescheduling, invoicing, asking for reviews. None of it is the work you get paid for, and all of it still has to be done.
9pm, still replying to messages that came in this morning.
What we build
One free audit. Five services.
The audit looks at the whole business and tells you which of these are worth having. Most people start with one.
Most agencies start with a pitch. We start by listening. You fill in a short form, we call you back, and we go through how enquiries, quotes, invoices and follow-ups move through your business. Then we tell you plainly where AI would help and where it would not. No charge, and nothing to sign.
What you get
- A call with the people who would build it
- Where enquiries, quotes and invoices get stuck
- What is worth automating, and what is not
- No obligation
It answers as your business, handles the questions you get asked every day (do you cover my area, do you do emergencies, what does it roughly cost), and takes the details you need. If it cannot help, it says so and passes the call to you. Every call is transcribed, so you can read exactly what was said.
What you get
- Works on your existing number
- 24 hours a day, 7 days a week
- Passes the call to you when it needs to
- Full transcript of every call
Not every enquiry is worth an hour of your time. The system asks a few short questions: what the job is, where it is, when they need it, and what budget they have in mind. Good enquiries are flagged and ranked. The rest are logged, not lost.
What you get
- Your qualifying questions, asked every time
- Out-of-area enquiries filtered out
- Enquiries ranked by value and urgency
- Everything logged, nothing deleted
This is the evening work. It reads your calendar and books slots you can actually make, with travel time built in. It sends the confirmation and a reminder the day before, which cuts most no-shows. Quotes are chased on day 1, 3, 7 and 14, and the chasing stops the moment the customer replies. SMS, WhatsApp and website chat land in one place. When a job is marked done, the invoice goes out and reminders follow until it is paid. Old enquiries and quotes that went quiet are re-contacted in batches you approve first. You approve every message before it sends until you are happy to let it run.
What you get
- Bookings against your real calendar, with reminders
- Quotes chased on day 1, 3, 7 and 14
- Invoices sent and chased until paid
- SMS, WhatsApp and web chat in one inbox
- Old enquiries re-contacted, with your approval
Most small business websites are a brochure with a contact form that emails an inbox nobody checks. We build it the other way round. The enquiry form feeds straight into the same system that answers your calls, so a form sent at 8pm gets a reply within a minute, not the next morning. The pages cover what a customer needs to know: what you do, what it costs, how to reach you. The domain, the content and the analytics are all in your name.
What you get
- Enquiry form connected to the same system
- Replies within 60 seconds, day or night
- Pages built around what customers ask
- Domain, content and data in your name
New customers often check your Google reviews before they ring. When a job is done, the review request goes out on its own, while the work is still fresh. We also keep your Google Business Profile up to date, so your hours, services and contact details are right when someone finds you. We do not promise rankings or a number of reviews. We have not measured your business yet, so we will not quote numbers we cannot back up.
What you get
- Review request sent after every job
- Google Business Profile kept up to date
- Hours, services and contact details kept correct
- You approve the wording before anything goes out