How it works
Four steps. Four weeks at most.
01
The audit
A free call with the two of us. We learn how your business runs, what is slowing you down and what you want out of it, then work out which automations fit.
What we need from you
A bit about your business, what you want to fix, and the tools you use now.
02
The plan and the build
We map how enquiries and admin move through your business, agree what to automate, and build it around your services, prices, service area and calendar. No templates.
What we need from you
Your price list, calendar access and one 30-minute call.
03
Shadow week
It runs alongside you for a week. You see every message before it goes out and can change anything that sounds wrong.
What we need from you
Ten minutes a day to review.
04
Live
It takes over. We watch the first hundred conversations and fix anything that reads badly.
What we need from you
Tell us what sounds off.
Why Refueld
What you can check before you hire us.
Every claim below comes with a way to verify it.
Set up around how your business actually runs
Most of this software was designed for software companies. It has no idea what a call-out charge is, what area you cover, or how long it takes to get across town.
How you can check: We configure it against your price list, your service area and your real availability. If it cannot tell a caller what you charge for an emergency, it is not finished.
We tell you where it would help before you pay anything
The usual order is a pitch, a proposal, a deposit, and then you find out. We start with a call about your business and say what we would and would not build.
How you can check: The audit call is free and comes with no obligation. If we do not think AI would pay for itself in your business, we say so on the call.
No hype, no jargon, no demo that quietly does not work
We would rather describe what it does accurately and lose the job where it is the wrong fit. Two of the answers further down do exactly that.
How you can check: You will never get a number from us that we have not measured. Every call is transcribed, so if it fumbles a question twice, we fix the script.
You own the number, the domain, the customers and the data
Nothing here is designed to make leaving expensive. That includes the website, if we built it.
How you can check: It runs on the number you already use and a domain in your name. Cancel any month and we export every contact and conversation in a format you can open. No exit fee.
Questions
Things people ask before they book.
It sounds like a good receptionist. If someone asks whether it is a person, it says no. We do not let it pretend, because getting caught costs you the customer and the review. You hear it before it goes live, and we change anything that sounds wrong.
It only offers what you have told it you do, in the areas you cover, in slots your calendar shows as free. Anything outside that is taken as a message and flagged to you, not promised to the customer.
No. It answers on the number you already use. Nothing on your van, your listings or your Google profile has to change. If your website works, we connect the enquiry form and leave the rest alone.
No, and most people should not. Most start with one, usually the phone. The audit tells you which one, and it is free so the answer can be 'just this one'.
Then you may not need us, and we will say so after the audit. If they are good and always there, the only gain is evenings, weekends and the second call that comes in while they are on the first. Sometimes that is worth it. Often it is not.
Cancel and it stops at the end of the month. Your number and your customer list stay yours, and we export everything in a format you can open. No exit fee, no minimum term.